FAQforge provides answers for frequently asked questions for the Linux-, MAC and Windows operating systems.
How do I authenticate myself to see the website statistics in ISPConfig?
ISPConfig 2:
All users belonging to that site can log in with their username and password.
If there are no users you can log in like this:
Username: admin
Password: stats
ISPConfig 3:
The password for the statistic login can be set on the “stats” tab in the website settings. The username is always “admin”.
Where can I find statistics for the websites managed by the ISPConfig system?
If the package webalizer is installed on your system you can find the statistics of the respective site in the folder stats (e.g. www.xyz.tld/stats/). The statistics are updated once a day. If you create a new site you will not see statistics at once.
ISPConfig 2: I created a web xyz.tld and can reach it via www.xyz.tld, but not via xyz.tld.
Under Co-Domains please enter xyz.tld (without host!). The website will then also reachable via xyz.tld.
I changed some directives in the virtual hosts by hand, but they suddenly disappeared.
Never edit the vhost file manually. On the next update of the system your changes will be overwritten! Instead put your additional vhost configuration in the Apache Directives field in the ISPConfig Interface.
If you want to add something manually to other files, e.g Postfix’ local-host-names, you can put your configuration at the end of the file in a section that is not overwritten by ISPConfig.
ISPConfig 2: How can I specify which prefix new users get upon creation (e.g. web[no]_)?
Go to Management -> System Config -> Settings. On the tab ISP-Manager you will see the field User Prefix where you can specify a prefix for users. You can use one of the following placeholders:
[DOMAIN]
[HOST]
[WEBID]
If you don’t want a prefix, just leave it blank.
I have deleted a user. Now ISPConfig 2 does not let me create a new user with the same user name.
Most probably you have forgotten to delete the user from the recycle bin. Only after you have deleted the user from the recycle bin are you able to create a new user with that user name.
How can I reach the personal website of an Email / FTP user in ISPConfig 2?
If you created a user named testuser for the web www.xyz.tld, you can reach his personal website on
www.xyz.tld/~testuser
or
www.xyz.tld/users/testuser
Some services are shown as “Offline” in the ISPConfig system monitor though they are running on the server.
The ISPConfig checks the status of the services on localhost (IP: 127.0.0.1). It may be that some of your services only allow connections to specific IP addresses and not 127.0.0.1 (in Apache this is done with the Listen directive). If you allow connections to localhost the status will be shown correctly in the ISPConfig.
Another possibility is that the affected services do not run on the standard port intended for it.
Where is the ISPConfig 2 logfile?
The ISPConfig log is /home/admispconfig/ispconfig/ispconfig.log. The system logs which command was executed in which line in which script and if the command was successful (Status: INFO) or not (Status: WARNING).
If you encounter problems with ISPConfig please have a look into the logfile and see if there are warnings. Also have a look into the logfiles under /var/log. If you cannot solve the problems on the basis of the logfiles and want to contact our support by email, please do not forget to send suspicious messages from the logs along with your email.
ISPConfig 2: What is a Co-Domain?
Under “Co-Domains” you can enter subdomains or even total different domains that should point to that web.
Example:
If you can reach your web by www.xyz.tld then you could enter the subdomain www2.xyz.tld under “Co-Domains”. You could also enter the new domain abc.tld (e.g. with the host www, so that www.abc.tld points to your web www.xyz.tld).